How we handle your personal information
Last updated: September 2026
This Privacy Policy explains how 4Drive France collects, uses, and protects your personal data when you visit our website or make a booking. We respect your privacy and handle your information with care.
4Drive France operates the website 4drivefrance.com and provides vehicle booking services. Our office is located in Vieux Nice, Nice, France. You can reach us at [email protected] with any questions about this policy.
When you complete a booking through our site, you enter into a rental agreement with the local rental company that provides the vehicle. That company processes your booking data independently under its own privacy obligations.
We collect information you provide directly through our contact form and review submission form. This includes your name, email address, and the content of your message or review.
Our web server automatically logs technical data for security and performance purposes. These logs capture your IP address, browser type, referring page, pages visited, and timestamps. This information helps us maintain the site and identify technical issues.
We do not collect payment card details on our servers. Card information for the booking advance is processed directly by our payment gateway.
When you make a booking, you provide personal details including full name, email address, contact number, driving licence information, and flight or accommodation details if applicable. You also specify pick-up location, dates, and any optional services such as child seats or cross-border travel permissions to Italy, Spain, Switzerland, or ferry access to Corsica.
This booking data is transmitted to our booking system and forwarded to the local rental company that will prepare your rental agreement. The rental company processes this information to fulfil the contract, verify your driving licence at pick-up, and contact you if needed. Each rental company operates under its own data protection policies.
We retain a record of your booking reference, selected vehicle, dates, and contact details to provide customer support and resolve queries.
Our website uses cookies to remember your language preference and maintain your session during the booking process. We also use analytics tools to understand how visitors navigate the site, which pages are most viewed, and where users encounter difficulties.
Analytics data is aggregated and does not identify individuals. You can disable cookies in your browser settings, though some site functions may not work properly without them.
We use your contact information to respond to enquiries sent through our contact form and to address questions about bookings. Email addresses provided with reviews may be used to verify authenticity or follow up if clarification is needed.
Booking data is used to process your reservation, generate your voucher with pick-up instructions and rental company contact details, and provide support if you need to modify or cancel your booking. We may also send a follow-up message after your rental period to invite feedback.
Technical logs and analytics help us improve site performance, fix errors, and understand which vehicle types and locations are most popular. This informs our decisions about website updates and content.
We share your booking details with the rental company assigned to provide your vehicle. This is necessary to prepare the rental agreement, conduct the vehicle handover, and arrange delivery if you selected that option. Rental companies may be located in various cities including Nice, Marseille, Lyon, Paris, Bordeaux, and Bastia.
Payment information for the booking advance goes directly to our payment processor and is not stored on our servers. We do not sell or rent your personal data to third parties for marketing purposes.
We may disclose information if required by law, such as in response to a valid legal request from authorities, or to protect our rights and safety.
Contact form messages and reviews are kept for two years. Booking records, including your name, email, booking reference, and rental dates, are retained for three years to handle queries and maintain business records.
Technical server logs are kept for 90 days. Analytics data is stored in aggregated form indefinitely for long-term trend analysis.
Once retention periods expire, we delete or anonymise the data so it can no longer identify you.
You have the right to request access to the personal data we hold about you. You can ask us to correct inaccurate information, delete your data, or restrict how we use it. If you wish to object to certain processing activities, contact us to discuss your concerns.
To exercise these rights, send an email to [email protected] with your request and enough detail for us to locate your records. We will respond within 30 days.
If you have concerns about how we handle your data and are not satisfied with our response, you may lodge a complaint with the data protection authority in your country.
For questions about this Privacy Policy or to make a data request, email us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT+1).
Our address is Vieux Nice, Nice, France.