Clear answers to help you plan your journey
Understanding how reservations work helps you secure the right vehicle for your trip. Each booking is confirmed immediately online, and your voucher contains all necessary details for collection.
Select your pickup and return locations, dates, and times on the search form. Browse available vehicles, compare specifications, and choose the one that suits your needs. Enter your details and pay the booking advance online with a debit or credit card. You will receive a voucher by email with collection instructions and the rental company contact details.
Your voucher arrives by email within minutes of completing the booking. Check your spam folder if you do not see it. The voucher includes the rental company name, address, pickup time, vehicle details, and any optional services you selected.
Changes depend on availability and the rental company policy. Contact us at [email protected] with your booking reference. We will check with the local supplier and confirm whether the new time can be accommodated. Some adjustments may incur fees.
The booking process involves an online advance payment followed by a balance due at pickup. Payment methods for the remaining amount vary by vehicle and are specified in your voucher.
The booking advance is a prepayment made online when you reserve your vehicle. It secures your reservation and confirms availability. The remaining balance is paid when you collect the vehicle at the rental counter. The advance amount is shown clearly during the booking process before you enter payment details.
We accept debit and credit cards for the online booking advance. Cash cannot be used for online payments. The remaining balance at pickup can be paid by debit card, credit card, or cash, depending on the specific vehicle you booked. Check your voucher or the vehicle description for accepted methods at collection.
Each vehicle is supplied by a local rental company with its own payment policies. Some accept debit cards and cash for the balance, while others require a credit card. These requirements are shown clearly on the vehicle page and in your voucher, so you can choose a vehicle that matches the cards you have available. Visit our payment methods page for more details.
A deposit is a temporary hold placed on your card by the rental company at pickup. This is separate from the payment for the rental itself and is released after you return the vehicle undamaged.
The deposit is a security hold placed on your card when you collect the vehicle. It covers potential damage or traffic fines. The amount is blocked but not charged, and it is released after you return the vehicle in the same condition. The deposit amount and card type required are specified for each vehicle in your voucher.
No. Some vehicles accept a debit card or even no deposit at all. Requirements depend on the specific vehicle, not the vehicle class. Check the payment and deposit terms on each vehicle listing before booking. If you do not have a credit card, filter results to show only vehicles that accept debit cards or no deposit.
Contact your bank to request a temporary limit increase before your trip. Many banks allow this for travel purposes. Choose a vehicle with a lower deposit requirement, or book one with no deposit if available. The deposit is only a hold and will be released, but your card must have sufficient available funds at the time of pickup.
Valid documents and meeting age requirements are essential for collecting your vehicle. Prepare these in advance to avoid delays at the counter.
Bring your valid driving licence, a card for payment and deposit as specified in your voucher, and your booking voucher. Licences from the EU, UK, USA, Canada, and Australia are accepted. An International Driving Permit is recommended if your licence uses non-Latin scripts such as Cyrillic or Arabic. Both the IDP and your original licence must be presented together.
Minimum age is typically 21, but this varies by vehicle. Some models require drivers to be 23 or 25. Maximum age limits may apply to certain vehicle categories. Age requirements are listed on each vehicle page. Drivers under 25 may incur a young driver surcharge, payable at pickup.
Collection methods vary by location and rental company. Your voucher specifies whether you collect at a counter, terminal desk, or via delivery to your hotel.
The pickup location is shown in your voucher. It may be at the airport terminal, a nearby office, or delivered to your accommodation. For airport pickups, follow signs to the rental desk or shuttle bus as instructed. The rental company contact details are provided in case you need directions. Pickup times are chosen during booking.
Present your documents and voucher. The rental company will complete the rental agreement, which you sign. They will note any existing damage on the vehicle inspection form. You may be offered optional extras such as a second driver, child seat, or cross-border travel authorisation. Fees for these services are paid directly to the rental company.
Some locations offer key drop boxes for after-hours returns. This must be arranged with the rental company in advance. Park in the designated area, lock the vehicle, and drop the keys as instructed. Take photos of the fuel level, mileage, and exterior condition as a record. Confirm the procedure with the rental company contact provided in your voucher.
Local traffic rules and road conditions vary by region. Familiarise yourself with speed limits, toll systems, and seasonal requirements before setting off.
Urban areas have a 50 km/h limit, rural roads 80 km/h, dual carriageways 110 km/h, and autoroutes 130 km/h. Limits reduce in wet weather. Speed cameras are common, and fines are issued to the rental company, who will charge your card for the fine plus an administration fee. Always observe posted signs, as limits vary near schools and construction zones.
Autoroute toll booths accept credit cards, debit cards, and cash. Collect a ticket when you enter and pay when you exit. Keep small notes handy for cash payments. Electronic toll tags are not included in standard rentals. Calculate toll costs in advance using online route planners to budget your journey.
Cross-border travel to Italy, Spain, Germany, and Switzerland is permitted for most vehicles. Ferry travel to Corsica requires advance approval from the rental company. Inform us at booking if you plan cross-border or ferry travel, as additional documentation and fees may apply. Some rental companies restrict certain vehicle types from leaving the country.
Plans sometimes shift. Cancellation and amendment policies depend on how far in advance you notify us and the terms set by the rental company.
Cancellation policies vary by vehicle and rental company. Some bookings allow free cancellation up to a certain number of days before pickup, while others are non-refundable. Check the cancellation terms shown during booking and in your voucher. Contact us at [email protected] to request cancellation and we will process it according to the applicable policy.
Contact the rental company directly using the details in your voucher before your original return date. They will check availability and quote the additional cost. Extensions are subject to vehicle availability and must be agreed in writing. Do not simply keep the vehicle beyond the return time, as this may result in extra charges or the vehicle being reported as overdue.
If your question is not answered here, reach out to us at [email protected] or visit our contact page. Our team is available Mon-Sun: 8:00 AM - 8:00 PM (GMT+1) to assist with bookings, vehicle selection, and rental policies.